Sophie’s Farm Privacy Policy

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Effective Date: July 2025​

Sophie’s Farm. We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us online.

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1. Information We Collect

We may collect:
   •    Personal information you provide (name, email address, shipping address, phone number, payment information).
   •    Order details (products purchased, order history).
   •    Technical information (IP address, browser type, device information, pages visited).
   •    Communication history when you contact us via email, social media, or forms.

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2. How We Use Your Information

We use your information to:
   •    Process and fulfill orders.
   •    Provide customer support.
   •    Send order updates and promotional emails (only if you’ve opted in).
   •    Improve our website, products, and services.
   •    Comply with legal obligations.

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3. Sharing Your Information

We do not sell your personal information.
We may share data with:
   •    Service providers (payment processors, shipping carriers).
   •    Legal authorities if required by law.

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4. Cookies & Tracking

We use cookies to:
   •    Improve site functionality.
   •    Analyze traffic through Google Analytics.
   •    Personalize your shopping experience.
You can disable cookies in your browser settings, but some site features may not work properly.

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5. Data Security

We take reasonable measures to protect your personal data. However, no online system is 100% secure.

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6. Your Rights

You may:
   •    Request access to the data we hold about you.
   •    Ask us to correct or delete your personal data.
   •    Opt out of marketing emails by clicking “Unsubscribe” in any email.

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Terms & Conditions for Sophie’s Farm

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Effective Date: July 2025

These Terms & Conditions (“Terms”) govern your use of Sophie’s Farm’s website and the purchase of our products. By using our site or placing an order, you agree to these Terms.

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1. Products & Services

•    Sophie’s Farm sells handcrafted beef tallow-based products, including pet treats and skincare items.
•    Product descriptions are provided for informational purposes. We make reasonable efforts to ensure accuracy, but we do not guarantee that all information is complete or error-free.
  •    Our products are not intended to diagnose, treat, cure, or prevent any disease. For pet products, consult your veterinarian before use.

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2. Orders & Payment

 •    Orders are accepted through our website and processed upon payment.
   •    Prices are listed in USD and are subject to change without notice.
   •    Payment methods accepted: [Cash, Credit cards, Venmo, Apple Pay].

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3. Shipping & Delivery

 •    We ship orders to the address provided at checkout.
   •    Shipping times are estimates and may vary due to factors outside our control.
   •    You are responsible for providing accurate shipping details.

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4. Returns & Refunds

•    Due to the nature of our products, we generally do not accept returns unless an item is damaged or defective upon arrival.
   •    If your order arrives damaged, please contact us within 7 days of delivery with photos so we can arrange a replacement or refund.

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5. Limitation of Liability

•    Sophie’s Farm is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
   •    Always follow the product instructions provided on our packaging or website.

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6. Intellectual Property

•    All content on our website, including images, logos, and text, is owned by Sophie’s Farm and may not be used without permission.

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7. Changes to Terms

•    We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised “Effective Date.”
 

​8. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 SophiesFarmMiddleton@gmail.com
📍 Middleton, MA, USA